The Customer Care training, requested by Contitech, took place on 5th of May, at the company headquarters.
It was delivered by a trainer who has 11 years of experience in project management and development for more than 150 clients, as general manager, commercial manager, project manager, and 5 years’ experience in consulting management, sales and acquisitions for companies and multinationals , within various fields of activity, from services to industry.
The complex training was efficiently presented over the course of a day and covered both theoretical and practical activities that stimulated the participants’ thinking and interaction.
Among the themes approached, there were:
- The best experience in customer relationship
- What Customers value
- Principles, practices, values
- Dependence-Independence-Interdependence
- The 7 habits of effective people
Activities:
- What do customers appreciate?
- Poker tower
- Painting interpretation
- Negotiation
- Conflict resolution
- Continuous improvement
- Team building – appreciation
